Simple-Simon, the Smart Work Order App

Since the beginning of 2022, the service engineers at Scala Scientific have been using software from Simple Simon, a Dutch software developer. This system helps streamline various tasks that Scala Scientific’s service engineers perform daily, such as preventive (planned) maintenance and 24/7 incident handling by automatically scheduling, distributing, and storing them. By working with tablets, the management of incidents and processing of work orders and maintenance forms has been greatly simplified. As a result, the chance of errors and delays is minimized to nearly zero, and Scala Scientific’s customers receive the correct information even faster after a service visit.

Paul van der Heijden (co-responsible for supporting our service engineers) says:

"By using this software, Scala Scientific has made a significant leap in how we communicate with our customers in an even more professional and modern way when our engineers come to their aid."

This application also offers several internal benefits: the workload is more transparent and can therefore be distributed more efficiently among the available engineers. Moreover, the service engineers now have direct access to the history of the equipment we manage for our customers.

As the icing on the cake, almost all actions—from the moment the customer reports an incident to the moment the invoice for the service is issued—are automated through Simple Simon (and the connection with our ERP package).

Roy Luit (service engineer):

"Using Simple Simon, I need much less communication with the office via phone or email. I have all the necessary information at my fingertips, and I no longer have to submit paper service reports and maintenance forms in Ede. This gives me more time for the customer, which is what it's all about for me."

What is Simple Simon?
Simple-Simon, the Smart Work Order App

The digital work order app that makes your work process more efficient and transparent. Moreover, it can be personalized to your needs and preferences.

Save yourself a lot of paperwork by easily digitizing your work orders with Simple-Simon's Smart Work Order App. No more working with paper work orders—quickly and easily create and schedule work orders online. Thanks to the intelligent integration with various accounting packages, you can manage master data such as customers, articles, products, and orders.

Improve Your Work Quality & Save Time and Costs Instantly
Smart entrepreneurs do not want to spend unnecessary time deciphering and retyping work orders, keeping duplicate records, or searching for lost paper work orders. Simple-Simon's Smart Work Order App provides you with an all-in-one solution that gives you immediate insight into all your appointments and tasks. Easily register your travel and working hours, consumed materials, take photos, fill in forms, and let the customer sign digitally. This not only simplifies your work processes but also saves time and money. Data is synchronized in real time between the office and field employees/technicians, including planning, work status, attachments, and much more.

Some Features of Simple-Simon's Work Order App Include:

Graphical Planning Board: Efficient planning with insight into your schedule anytime, anywhere. Not only via your desktop but also on your smartphone or tablet. Personalize it to your preferences; view the schedule by day, week, or even year.

Office Module: Manage important information from a single environment—from customer data to managing your articles. If connected with an accounting package, your data is automatically transferred to Simple-Simon.

Mobile App: Always have insight into your schedule, whether on the road or with a customer. Because the app synchronizes in real time with the office module, the data is always up-to-date. Thanks to the history per location, you always have insight into previously performed work and appointments.

Plan Your Projects: Easily create, schedule, and, if necessary, modify work orders both at the office and on the go. With the ‘repeat schedule’ option, you can also easily plan recurring tasks.

Personalize: Fully customize Simple-Simon to your needs and preferences so that the work order app always matches your company image. Create your own layout for work orders and custom forms.

Integrate with Your Accounting Package | Simple-Simon
With just a few clicks, you can create a link with your accounting package from your Simon office environment in less than five minutes. Simple-Simon retrieves, among other things, your articles, customers, orders, and visit and delivery addresses. These are immediately available in Simon. Archived work orders are automatically returned as an order or draft invoice.